Last Updated: 05.03.2026

At Saru Lanka, we aim to provide high-quality products and customer satisfaction.

If you are not satisfied with your purchase, our return policy is outlined below.

1. Return Eligibility

Items may be returned within 7 days of delivery if:

  • The item is damaged
  • The wrong product was delivered
  • The product has manufacturing defects

Returned items must be:

  • Unused
  • Unwashed
  • In original packaging
  • With tags attached

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn items
  • Items without original tags
  • Clearance or discounted products (unless defective)
  • Custom or bulk orders

3. Refund Process

Once a returned item is received and inspected:

  • Approved refunds will be processed within 5 – 7 business days
  • Refunds may be issued via original payment method or store credit.

Shipping costs are generally non-refundable, unless the return is due to our error.

4. Exchange Policy

Customers may request an exchange for:

  • Size issues
  • Incorrect item delivered

Exchanges depend on stock availability.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:

  • Order number
  • Photos of the item

Our team will arrange a replacement or refund.

6. Contact for Returns

For return or refund requests, please contact:

Saru Lanka Customer Support

Email: info@sarulanka.lk
Phone: 074 311 0029
Address: 53, 2 Sri Soratha Mawatha, Nugegoda 10250